Getting started
Everyone
What the portal is, who can use it, activating your account, two-step verification, signing in and looking after your account.
What the portal is
The RCCG Continent 13 Monthly Reporting Portal replaces the monthly Excel returns. Each parish enters its monthly financials and statistics once; Area, Zone, Province and Region pastors and the Continent then see the figures for the parishes beneath them, in the parish's own currency or in Australian dollars (AUD).
The portal follows the Continent 13 templates:
- Parish report — Continent 13 Parish Monthly Financials and Statistics Report Template 2026
- Regional / Province report — Continent 13 Regional Monthly Financials and Vital Statistics Template 2026
The church's reporting year runs from September to August (for example, 2026/27 = September 2026 to August 2027).
Who can use it and what they see
Access follows the church structure: Continent › Region › Province › Zone › Area › Parish. Access to any level includes every parish beneath it.
| You are… | You can see and work with | Sign-off |
|---|---|---|
| A Parish Pastor | Your parish | Signs off the parish's report first |
| A Parish Treasurer (or secretary) | The parish you were invited to | Enters the figures for the Parish Pastor to sign off |
| An Area or Zone pastor | Every parish in your Area or Zone | Not part of the sign-off chain |
| A Provincial Pastor | Every parish in your Province | Signs off after the Parish Pastor |
| A Regional Pastor | Every parish in your Region | Signs off after the Provincial Pastor |
| The Continental Overseer | The whole continent | Gives the final sign-off |
| The treasurer | Receipts from Provinces and the arrears report for every Province | — |
| The Continent administrator | Everything, plus the Admin screens | Not part of the chain; can sign off on behalf of a level and unlock reports |
There are two access levels:
- Submit & view — enter and save monthly reports, and run reports.
- View only — run reports, but not enter or change figures.
On top of their access, the Parish Pastor, the Provincial Pastor, the Regional Pastor and the Continental Overseer have sign-off authority: each in turn reviews and signs off the monthly report, after which it is locked for them (see Sign-off and amendments). The Youth Province goes straight from the Parish Pastor to the Continental Overseer, and a parish with no Parish Pastor email starts at its Provincial Pastor.
Your first access comes from the email address recorded for you in the Continent 13 Parish Register. Anyone else is given access by invitation (see Inviting and managing users).
Activating your account (first time)
The portal's address is https://reports.rccgcontinent13.org — bookmark it.
If you received a Welcome to the RCCG Continent 13 Monthly Reporting Portal email, click Activate my account in it (the link lasts 7 days) and go to step 4. Otherwise:
- Open the portal and click First time here? Activate your account.
- Enter the email address recorded for you in the Parish Register (or the address you were invited with) and click the button.
- Open the email from the portal and click Activate account. The link works once and expires after 48 hours (an invitation link lasts 7 days).
- Choose a password of at least 10 characters.
- Set up two-step verification (next section).
- Save your recovery codes, then click I have saved them — continue.
Emails come from reports@rccgcontinent13.org. If a link says it has expired or was already used, the page tells you why and lets you request a new one on the spot. If no email arrives within a few minutes, check your Spam/Junk folder. If it is still missing, ask your Area/Zone/Province pastor or an administrator to send you the link.
Two-step verification (required for everyone)
Every user signs in with a password and a 6-digit code from an authenticator app on their phone. This protects the church's financial information even if a password is guessed.
- Install Google Authenticator or Microsoft Authenticator (or Authy) from your phone's app store.
- In the app, tap + / Add account and scan the QR code shown by the portal. If you cannot scan it, choose enter a setup key and type the key shown under the QR code.
- Type the 6-digit code the app shows into the portal and click Verify and finish.
The code changes every 30 seconds — always use the current one.
Recovery codes
After setting up two-step verification the portal shows eight recovery codes. Each one lets you sign in once if you do not have your phone. Print them or write them down and keep them somewhere safe — they are not shown again.
You can create a new set at any time under My account › Two-step verification › Generate new recovery codes (this cancels the old set).
Signing in
- Enter your email and password and click Continue.
- Enter the 6-digit code from your authenticator app (or a recovery code).
For security:
- After 5 wrong passwords the account is locked for 15 minutes.
- You are signed out automatically after 30 minutes without activity. Anything you had not saved is lost, so use Save draft regularly when entering a report.
- Always click Sign out (top right) on a shared computer.
Forgotten password
Click Forgot password on the sign-in page and enter your email. The reset link is valid for 2 hours. Your access and two-step verification stay the same.
New or lost phone
- Changing phones: before you switch, sign in on the old phone if you can. If your authenticator app supports transferring accounts (Google and Microsoft Authenticator do), move the accounts to the new phone.
- Phone lost or reset: sign in with one of your recovery codes, or ask an administrator to reset your two-step verification. At your next sign-in you will scan a new QR code.
My account
Click your name at the top right to open My account. There you can:
- See My access — which parts of the church structure you can work with.
- Change your display name.
- Change your password (you need your current password).
- Change your sign-in email — enter the new address, your password and an authenticator code. A confirmation link is sent to the new address; the change happens when you click it. Your password, two-step verification and access stay the same, and parish records that show your email are updated too.
- Generate new recovery codes.
- See My sign-off authority — if you are a Parish, Provincial or Regional Pastor or the Continental Overseer, where you sign off, who signs off below you and who is above you.
Getting help
- Click Help in the top menu (or Help & FAQ on the sign-in page). Help opens with a link to the section about the page you were on.
- Type a few words in the search box — for example lost phone, sign off, exchange rate — to search the whole manual and the FAQ.
- Frequently asked questions lists quick answers; type in its box to narrow them down.
- Printable manual gives the whole manual on one page to print or save as PDF for training.
- Still stuck? Ask your Area, Zone or Provincial Pastor, or the Continent administrator at finance@rccgcontinent13.org.