Frequently asked questions

Check your Spam/Junk folder and wait a few minutes. Make sure you used the email address recorded for you in the Parish Register (or the one you were invited with). If it still doesn't arrive, ask your Area/Zone/Province pastor or an administrator to send the link again — they can also copy it and send it to you directly.

Activation links last 48 hours, welcome and invitation links 7 days and password reset links 2 hours, and each works only once. The page that opens tells you why the link no longer works and has an Email me a link box — enter your email to get a new one straight away. If it says your account is already set up, just sign in.

Two-step verification is required for everyone because the portal holds church financial records. Even if someone learns your password, they cannot sign in without the code from your phone.

Sign in with one of your recovery codes, or ask an administrator to reset your two-step verification. At your next sign-in you will scan a new QR code with the new phone.

After 5 wrong passwords the account is locked for 15 minutes. Wait, then try again — or use Forgot password.

For security you are signed out after 30 minutes without activity. Use Save draft regularly so nothing is lost.

No. Each person should have their own account — invite them with Invite users. The activity log records who did what.

You may have View only access, or no access to that parish yet. Check My account › My access and ask your Area/Zone pastor or an administrator to give you Submit & view access.

Every box under Other statistics needs a number — enter 0 when there is nothing to report. Any other problem is listed at the top of the form in red.

Only the person whose turn it is can sign off: the Parish Pastor for a draft, then the Provincial Pastor, then the Regional Pastor, then the Continental Overseer (for the Youth Province: the Parish Pastor, then the CO). A Parish Treasurer uses Save and ask the Parish Pastor to sign off. Your own authority is shown under My account › My sign-off authority.

Open the report and use Request amendment in the Sign-off panel. The next person up (the Provincial Pastor after a Parish sign-off, the Regional Pastor after a Province sign-off, the Continental Overseer after a Region sign-off) is emailed and can return it for amendment. After the CO's final sign-off, the request goes to the Continent administrator.

They show how far the report has been signed off: by the Parish Pastor, the Provincial Pastor, the Regional Pastor, or the Continental Overseer (final). After the final sign-off only the Continent administrator can unlock it.

The Youth parish's pastor signs off as Parish Pastor; the report then goes straight to the Continental Overseer for review and the final sign-off.

The Provincial Pastor reviews and signs off first, then the report continues up the chain. Every parish pastor should have an email: ask the administrator to add it, and the Parish Pastor step returns.

On the On-line / Direct row at the bottom of the services table. It has amounts but no attendance and is not counted as a Sunday.

Everything collected from the Monday to that Sunday. Attendance, on the other hand, is for the Sunday service only.

Add the two services together on that Sunday's row (attendance and collections).

In the Online attendance column of each Sunday's line.

No. Enter everything in your parish's own currency. The portal converts to AUD using the month's exchange rate.

Yes — open the report and use Load spreadsheet with the 2026 Parish template. Check the figures, then save or sign off.

The form already shows five rows in a month with five Sundays (and four rows otherwise). The On-line / Direct row is always there.

No — the rows are fixed to the Sundays of the month. Combine extra services into their Sunday's row; use On-line / Direct for electronic giving.

On Reports, choose Period Reporting year (September–August) or Year to date.

Parishes use different currencies (AUD, NZD, VUV, SI$, US$). In local-currency reports the totals are given per currency, because they can't be added together. Choose Reporting (AUD) for a single total.

Province 8 has parishes in Australia (AUD) and Vanuatu (VUV). The report shows a subtotal for each currency, then the Province total in AUD.

30% of the Thanksgiving offering, which the Continent returns to the Region.

The template divides by five rows even in a four-Sunday month. The portal divides by the Sundays with attendance entered.

Yes — on Reports, choose Statistics only. It lists attendance averages and vital statistics per Province and Parish, without financial figures. The Continent also receives it by email every month.

Scroll sideways inside the table: the description columns on the left (S/N, Province / Parish names, dates) stay in place so you always know which row you are reading.

Open the report and click Print / Save as PDF, then choose Save as PDF as the printer. Landscape works best.

They have no report for the period, or only a draft while drafts are excluded. Tick Include draft reports to include drafts.

No. Signed-off figures are only changed through the chain. The administrator can unlock a report — return it to the level that should correct it — and can sign off on behalf of a level when needed, but every correction is made and signed off again by the chain, and recorded in the report's history.

In the Sign-off panel at the top of every report (with names), and under My account › My sign-off authority.

The month the money is for (the month of the reports it pays), not the month it arrived.

Choose the currency it arrived in when recording the receipt. It is converted to AUD at that month's rate.

The Province has paid more than the signed-off reports show as due — for example, it paid before all its parishes signed off.

Admin › Maintenance › Create: choose Parish, the Area it belongs to, the name and details, and the pastor's email with Give this pastor access ticked.

Admin › Users › the pastor › Add or change access for the new parish, and Remove the old one. Update the parish's pastor details under Maintenance as well.

Reports use the nearest earlier month's rate and show a notice. Enter the rate under Admin › Exchange rates.

By default admin@rccgcontinent13.org, on the 10th of each month at 7 am (Sydney time), for the previous month. An administrator can change this, or send a month by hand, under Admin › Monthly statistics email.

Admin › Activity log & backup › Download backup, once a month. Keep the file somewhere safe. The hosting service also keeps a daily snapshot for 7 days.